Refund policy

We have a 14-day return policy that applies to the transaction for mailing packages, which means you have 14 days after receiving your item from the mail to request a return. There are NO restocking fees but return shipping costs are at the customer’s expense.

Your item must be in the same condition that you received it, unworn or unused, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at delphycrystals@gmail.com. If your return is accepted, we will send you a shipping label with instructions on how and where to send your package.

You can always contact us for any return questions at delphycrystals@gmail.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.